Terms and Conditions

Terms And Conditions

These Conditions of Sale (hereinafter, the General Conditions) govern the sale of products marketed by the company Doussou Traoré, in order to ensure maximum transparency and clarity in the relationship with users. All sales and purchases between the Seller and the Customer will be governed by the following General Conditions.

By accessing the site doussoutraore.com, users agree to accept and agree to comply with all the conditions contained in this declaration.

Online Shopping

Product Details

Each item on the doussoutraore.com website is provided with images and description of the items. However, please note that the items presented on the website are craft pieces that may present non-substantial differences with product photographs; which the customer recognizes and accepts. A size chart is displayed for choosing the correct size.

For more information on individual sizes, please contact us at contact@doussoutraore.com.

Prices And Currency

The prices published on the website, the payments and the invoices of the orders are in Euro. Any payment made by credit card or Paypal in another currency than the euro will be processed at the current exchange rate.

Payments

Credit Card: At the time of purchase, customers enter their credit card details in a secure electronic banking system (STRIPE or Paypal). All major credit cards are accepted through the secure payment system. The customer can also pay directly through her Paypal account. All credit card transaction is processed guaranteeing full security and data protection. If the existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly. The credit card used will be charged at the time of purchase.

Order Status:

You can check the order status by clicking on the link in the order confirmation email, using the tracking code in the same email.

Returns

Returns can be made within 14 days from the delivery date. To return, follow the instructions provided in the Shipping and Returns link.

First of all, the authorization to return must be requested via email to: CONTACT@DOUSSOUTRAORE.COM, indicating the reason for the return.

Once the confirmation email and return authorization have been received, the registered items may be shipped at own cost.

Shipment

The shipment is made via the couriers DHL or UPS. In some areas, the courier may use a delivery partner.

We provide the carrier with information including type of product and total value. Depending on the rules in your country, you may be contacted by the carrier to complete further requirements related to customs processes or any applicable import taxes.

Modality
Shipments can only concern the territories and nations provided by our site. Purchase requests from countries not included among those displayed at the time of registration cannot be accepted by doussoutraore.com.

Delivery Time
The delivery of products purchased on doussoutraore.com takes place on average within 5 to 10 business days. Delivery times may be delayed in remote areas as well as during holiday times. For orders made by bank transfer, shipping times will be calculated from the confirmation of payment. Doussou Traoré is not responsible for any delays due to customs operations and checks, or to force majeure events beyond the control of Doussou Traoré.

Traceability
At the time of shipment, the customer receives (by email) the tracking number of the package and the link for tracking the shipment.

Delivery
When delivering the package, the customer is asked to carefully check that the packaging has not suffered any damage to the internal contents in any way. During delivery, check that the sender of the shipment is: Doussou Traoré. If for some reason the package is tampered with or does not comply with the standards, the customer is asked not to accept the package nor sign the receipt; contact customer service as soon as possible at contact@doussoutraore.com. Any dispute regarding damage, missing items or delivery to the wrong address must be received by contact@doussoutraore.com within a maximum of 15 days from the delivery date shown on the courier’s website, otherwise it cannot be accepted.

Regulation

Products And Images

The articles presented are craft pieces that may have non-substantial differences with the photographs of the products. Doussoutraore.com disclaims any liability with regard to the possibility of a different rendering with respect to the original colors, but to a particular configuration of the site device (pc, tablet, smartphone, etc.) or to its malfunctions.

The images assigned on the Doussoutraore.com site are the property of Doussou Traoré and any use not authorized by written consent of Doussou Traoré will be prosecuted according to law.

For more information, contact: contact@doussoutraore.com

Availability Of Articles

The assortment on doussoutraore.com reflects, except in special non-intentional cases, the exact availability of each item by size and color.

In the event that the ordered items are not available, or if for some reason the order cannot be processed as per customer request, Doussou Traoré will promptly notify the customer.

Copyright

Doussoutraore.com and all its content is the property of Doussou Traoré; this includes documentation, images and design. The material on the website is protected by copyright.

Any reproduction, alteration, transmission, publication or redistribution to third parties, for commercial purposes, is strictly prohibited without the express written consent of Doussou Traoré.

Doussou Traoré prohibits the use of the content on the site for any other purpose other than those mentioned above.

Disclaimer Of Warranties

Registration

Users, who intend to buy on doussoutraore.com and take advantage of the services on the site, must register or alternatively buy as guests without creating their own account. The user who proceeds with the registration, declares that he has read the privacy policy and that the personal data entered are true, as well as correct, assuming full responsibility for the information provided. In the event of changes, the user is required to promptly inform the Company.