Shipping, Returns and Exchanges
The shipment is made via the courier Mail Boxes Etc. In some areas, the courier may use a delivery partner.
The delivery of products purchased on doussoutraore.com takes place on average within 1/2 working days from the order in Italy; 2/3 days in remote areas. For orders from abroad, the approximate shipping times are 5 days in European territory and 5/7 days in all other countries.
Delivery times may be delayed in the during holiday times.
Coronavirus update: The shipping and delivery of your order may take a little longer than normal. Thank you for your patience during this time. If you have any questions please do not hesitate to contact us.
Returns and Exchanges
We want you to be satisfied with your doussoutraore.com purchases. If that’s not the case, we’ll gladly accept merchandise for return or exchange, provided it:
- Is in new condition
- Hasn’t been washed, worn or altered
- Is in its original package
- Is accompanied by the original invoice
- Is returned within 15 days.
Returns can be made within 14 days from the delivery date. To return, follow the instructions provided.
First of all, a request for the authorization to return must be sent to: firstname.lastname@example.org, indicating the reasons for the return.
Once received the confirmation e-mail and authorization for the return, the registered items can be shipped to:
Doussou Traore, Mail Boxes Etc. 2511, Piazza Cenci, 69 – 00186, Rome.
Sales items cannot be returned.